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Jin Daikoku's avatar

Thanks for the great analysis as always.

My concern with ZM is that I've seen so many of these come and go over the years (GoToMeeting, Webex, BlueJeans, etc) and as a frequent end user, it doesn't feel like ZM has enough of a competitive advantage or "stickiness" to fend off competitors for years to come. The Phone and Contact Center thing could help but aren't proven yet. When forced to cut costs, there's a risk that like you said companies will not renew their Zoom subscriptions and consolidate on Teams/Google Meet instead. The same thing happened to Box in the cloud storage space for example. The numbers are starting to look attractive though.

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